Returns and warranty management
Pursuant to and for the purposes of the European Directive 44/99 / EC and the Legislative Decree no. 206/2005 (Consumer Code), the Seller warrants to the Consumer that the Products will be free from manufacturing and material defects, as well as conforming to the descriptions published on the Site, for a period of 12 MONTHS from the date of delivery of the Products to the Consumer. For handmade products, a certain variability in their characteristics is inherent to the manufacturing process and should be considered a value. The application of any guarantee is excluded in the event of use or washing of the Product that does not comply with that of the Product and with the instructions / warnings in this regard provided by the Seller and / or by the Owner, or reported in the reference illustrative documentation, in the tags or in the labels. In order to proceed with the return, you can send an email to firstname.lastname@example.org, indicating the order code, name and surname and a reference to be contacted.
The costs of withdrawal are charged to the customer, who must send the purchased product at his own expense. BOTTEGA AL MARE Piazza Carducci 25 in via Bafile 157 30016 Lido di Jesolo (VE) Italy It is also possible to proceed with the Return, by logging in with your credentials, accessing the customer area of the Site and selecting Order History.
Once you have selected the order for which you want to proceed with the withdrawal, select the item in the appropriate list and confirm the return of the product. For more details see the General Terms and Conditions of Sale pt. 8-9-10